Express Series: English for Customer Care

Features

• STARTER section at the beginning of each unit with a warm-up activity
• Two OUTPUT pages at the end of each unit that provide help to South Asian learners and which include a pronunciation guide, call centre training and dealing with cultural differences with international customers, among others
• A wide range of exercises and hands-on tasks
• Tip addressing language points, useful phrases, and strategies
• Motivating role plays for speaking tasks
• Appendices with answer key, transcripts, A-Z wordlist, and a comprehensive list of useful phrases

• Model conversations with local and international clients
• Printable worksheets and exercises to practise useful phrases, vocabulary and communication