Hotel Front Office
Price: 775.00 INR
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ISBN:
9780199464692
Publication date:
17/06/2016
Paperback
424 pages
Price: 775.00 INR
We sell our titles through other companies
Disclaimer :You will be redirected to a third party website.The sole responsibility of supplies, condition of the product, availability of stock, date of delivery, mode of payment will be as promised by the said third party only. Prices and specifications may vary from the OUP India site.
ISBN:
9780199464692
Publication date:
17/06/2016
Paperback
424 pages
The second edition of Hotel Front Office is specifically tailored to meet the requirements of the students pursuing hotel management courses. The book aims to explore all the relevant aspects and issues related to front office operations and management with the help of numerous industry-related examples, cases, and project assignments.
Suitable for: The second edition of Hotel Front Office is specifically tailored to meet the requirements of the students pursuing hotel management courses. The book aims to explore all the relevant aspects and issues related to front office operations and management with the help of numerous industry-related examples, cases, and project assignments.
Rights: World Rights
Description
The second edition of Hotel Front Office is specifically tailored to meet the requirements of the students pursuing hotel management courses. The book aims to explore all the relevant aspects and issues related to front office operations and management with the help of numerous industry-related examples, cases, and project assignments. All the three sections—Hospitality Industry, Front Office Operations, and Front Office Management—have been thoroughly revised and made concise for better understanding of the concepts. Due to its exhaustive coverage and practical approach, this textbook is also suitable for professionals in the hospitality industry.
Table of contents
PART I: HOSPITALITY INDUSTRY
- Introduction to the Hospitality Industry
- Classification of Hotels
- Hotel Organization
PART II: FRONT OFFICE OPERATIONS
- Front Office Organization
- Front Office Communication
- Room Tariff
- Guest Cycle and Room Reservations
- Registration
- Guest Services
- Check-out and Settlement
- Front Office Accounting
- Night Auditing
- Safety and Security
PART III: FRONT OFFICE MANAGEMENT
- Computer Applications in Front Office
- Evaluating Hotel Performance
- Yield Management and Forecasting
- Hospitality Marketing
- Human Resource Management
- Environmental Management
- Total Quality Management
Features
- Discusses the functions of front office operations, and suggests ways and means to make them more effective
- Includes well-illustrated chapters with numerous photographs, flowcharts, illustrations, tables, and examples
- Contains cases to enhance critical thinking and relate concepts to real-life situations
New to the Second Edition
- New sections: Includes new sections on cash and credit control, training and development of front office staff, and role of front office personnel in maximizing revenue
- Revised exercises: Provides new multiple-choice questions at the end of each chapter to facilitate understanding of the readers
- On the web: Augmented web resources for both teachers and students
Review
‘The content is very well organized and syllabus-oriented.’ — Prof. Pramod Sahni, IHM Hajipur, Bihar
‘The language is very simple and easy to understand by students of all levels.’ — Prof. Prasanna S. Merchant, Department of Hospitality & Tourism Studies, AIMS, Bangalore
‘Practice exercises at the end of each chapter as well as case studies are very good.’ — Prof. Geetika Joshi, Lovely Professional University, Jalandhar
Description
The second edition of Hotel Front Office is specifically tailored to meet the requirements of the students pursuing hotel management courses. The book aims to explore all the relevant aspects and issues related to front office operations and management with the help of numerous industry-related examples, cases, and project assignments. All the three sections—Hospitality Industry, Front Office Operations, and Front Office Management—have been thoroughly revised and made concise for better understanding of the concepts. Due to its exhaustive coverage and practical approach, this textbook is also suitable for professionals in the hospitality industry.
Read MoreReviews
‘The content is very well organized and syllabus-oriented.’ — Prof. Pramod Sahni, IHM Hajipur, Bihar
‘The language is very simple and easy to understand by students of all levels.’ — Prof. Prasanna S. Merchant, Department of Hospitality & Tourism Studies, AIMS, Bangalore
‘Practice exercises at the end of each chapter as well as case studies are very good.’ — Prof. Geetika Joshi, Lovely Professional University, Jalandhar
Table of contents
PART I: HOSPITALITY INDUSTRY
- Introduction to the Hospitality Industry
- Classification of Hotels
- Hotel Organization
PART II: FRONT OFFICE OPERATIONS
- Front Office Organization
- Front Office Communication
- Room Tariff
- Guest Cycle and Room Reservations
- Registration
- Guest Services
- Check-out and Settlement
- Front Office Accounting
- Night Auditing
- Safety and Security
PART III: FRONT OFFICE MANAGEMENT
- Computer Applications in Front Office
- Evaluating Hotel Performance
- Yield Management and Forecasting
- Hospitality Marketing
- Human Resource Management
- Environmental Management
- Total Quality Management
